PLEASE READ AND UNDERSTAND THE FOLLOWING TERMS AND CONDITIONS

The following terms and conditions apply to all Travel organized by Francia Travel & Tours, (herein after referred to as “Francia”)

For this purpose, the term “Travel” shall include any combination of international or domestic flights from your point of origin to your final destination, and include all hotels, resorts, accommodations, excursions, tours, transfers, rentals, etc., that have been organized on your behalf by Francia Travel & Tours.

If your booking includes Flights or Accommodations or other service, provided by someone other than Francia Travel & Tours
​or its appointed agents, whether Francia has acted as the agent or not, then your contract shall be subject to the conditions set forth in the applicable Francia Travel and Tour policies, or in the case of an Airline, the airline's applicable booking conditions. These conditions do not affect your statutory rights.

Any arrangements which you make while on your vacation and which are not made through Francia are ones for which we have no responsibility or liability. 

When you make a booking with us, you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon accepting any monies from you towards the booking or upon
​the issue of our confirmation, voucher or itinerary, whichever is earlier. These conditions in conjunction with the information set out in our published information from the entire agreement between yourself and Francia Travel & Tours.
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When you make a booking with Francia Travel & Tours and we accept it, the total cost of the Travel Package becomes due and payable immediately, unless we have agreed in writing that you may pay an initial deposit. In any event, the full amount of your travel package must be credited to Francia Travel, minimum of 60 days prior to your scheduled departure unless as agreed. 

Prices are fixed at the time of booking and generally will not be subject to any surcharges, unless otherwise stated.
The only exception will be an increase in our costs arising as the result of any government action.

We reserve the right to change our prices at any time before you book including any special rates that we may offer from time to time, which may not be the same as those published on our website. Please note that ALL RATES are determined based on the actual time of travel, and NOT the booking date. In some cases, posted rates may expire or become invalid after the booking date and before the actual date of travel. In this case, we will confirm and charge the new rate that will be in effect at the time of travel. 

Francia Travel & Tours accepts payment thru: (1) bank deposit, (2) Online bank payments/deposit via GCASH payments. 

Please deposit your payments any of the following bank accounts with the corresponding currency. Upon deposit/payment, please send us the proof of payment at francia.traveltours@gmail.com
For local or Philippine Peso payments, please deposit to our listed Philippine Peso Account. For US dollar or international payments, please deposit to our listed US dollar account. 

Philippine Peso Account
Bank: Banco de Oro/ BDO
Account Number: 006-310-328-122
Account Name: Francia Travel and Tours
Swift Code: BNORPHMM

Bank: CHINABANK
Account Number: 1106-0000-3089
Account Name: Francia Travel and Tours
Swift Code: CHBKPHMM

Philippine US Dollar Account
Bank: Banco de Oro/ BDO
Account Number: 1063-1063-1820
Account Name: Francia Travel and Tours
Swift Code: BNORPHMM

Online Banking
Bank: GCASH
Account Number: 0917 589 9424
Account Name: Agnes F.
 

Upon receipt of payment, you will receive the following, (1) Receipt (2) Francia Travel & Tour Voucher, (3) a detailed trip itinerary, and (4) Airline tickets as soon available. 

If you wish to change your booking with Francia Travel & Tours in any way and we can accept the change, we reserve the right to charge per person, per amendment provided that your instructions are provided in writing and are received at least 30 days prior to your scheduled departure. Thereafter, except as provided by applicable law, cancellation charges as specified below, shall apply. 

You or any member of your party may cancel all or part of your travel at any time, proved that the cancellation is made in writing to us by the person who made the original booking. You will receive a refund of the amount paid (excluding any amendment charge) less the cancellation fees specified below.

Period before scheduled departure date that notice of cancellation is received.
60 days or more - service fee from ₱1,000 to ₱15,000 depending on the destination.

Special note:
If your Travel Package includes international or domestic air tickets and Francia Travel and Tours acts as an agent for the airline or flight consolidator, then the airline or flight consolidators' cancellation or amendment charges plus any incidental charges shall apply.
 

In the event that changes may become necessary, we reserve the right to make at any time. Most of these changes are minor and we will advise you at the earliest possible date. Flight times and carriers set out in publicity material are subject to change and all details given to you are for guidance only.

Confirmed dates will be as shown on your itinerary and air tickets. Should a material change become necessary, we will inform you as soon as reasonably possible. You may decide whether or not to accept the change, however you must accept or reject the proposed change in writing within 48 hours of notification, otherwise we will assume that you have accepted the proposed change.
A material change is one made to your travel arrangements before departure, involving change of departure or arrival airport (other than between airports within the same city airport system) outward or return flights being re-scheduled by more than 12 hours, or by substitution of accommodation originally booked with one of a lower grade. If we alter the airline, aircraft type operating your flight or routing, this is not considered a material change and we will be under no obligation to notify you of such change in advance.
If you do not wish to accept a material change, we will give you a full refund and in addition, whether you accept a material change prior to departure, we will also give you compensation for your inconvenience based on the following:

Period before Scheduled Departure Date within which a material change is notified.
Compensation payable to you, per person

Hotel or operator policy applies. 

As we do not control the day-to-day management of your accommodations, it is possible that we may be advised that the reserved accommodation may not be suitable or available upon your arrival. If this happens, we will aim to provide accommodation of at least the same standard, in the same geographic area. If only accommodation of a lower standard is available, then we will refund the difference of the advertised price between the accommodation booked.

Important Notice: We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of flights by an airline, or main charter company, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity. 

We reserve the right in any circumstance to cancel your booking. However, in no case will we cancel your booking less than 15 days prior to departure, unless it is for reasons outside of our control or for non-receipt of payment by you. If we do cancel your booking (other than for late or non-payment) we will offer you a full refund of all monies paid in respect of the travel booking. 

Our obligations, and those of our suppliers providing any service or facility involved in any part of your travel are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations. You must show that reasonable skill and care has not been used, if you wish to make any claim against us.
 

Where travel and health documents are necessary to comply with the requirements of the Philippines Islands you may wish to visit, then it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. 

You must ascertain by consulting your own doctor, if necessary, the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations, or other precautions are taken. 

We are neither a carrier nor a provider of accommodations. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.

It is your responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned or such carrier’s duly authorized Travel agents and according to such carrier’s regulations. When you book accommodations (whether provided or not) its availability or provision is subject to the ‘house rules’ of the hotel or other accommodation providing or undertaking to provide such accommodations.
 

We reserve the right in our absolute discretion to terminate your travel without notice should your behavior be such that it is likely in our opinion, to cause distress, damage, annoyance, or danger to any other person. In such circumstances, no refund or compensation will be due to you. 

No refund will be due to you in respect to the non-utilization of any part of the travel arrangements made for you, by Francia Travel & Tours. 

It is a condition of the agreement between us, that you personally take out adequate travel insurance against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you.

Should you fail to secure such Travel Insurance coverage prior to your travel, then you accept full responsibility for yourself and all the members of your party and indemnify Francia Travel and Tours and our overseas Travel agents and representatives (as applicable) for all costs that may arise, which would otherwise have been met, had such travel insurance been in force. 

We do our VERY BEST to ensure that your travel arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. If necessary, please contact us at francia.traveltours@gmail.com or (+63) 917 589 9424 from wherever you may be. If a problem arises during your trip, please contact us immediately, so we can help you.

To file a complaint online, please send your complaint to, francia.traveltours@gmail.com and type complaint in the subject line.

Please Note: that if you do not follow our complaint procedure, we CAN NOT accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, and where possible, help you to resolve the problem. 

Any contract or dispute between us and these reservations conditions are to be governed by and construed in accordance with Philippines law. Both parties agree to submit to the exclusive jurisdiction of the Courts of Quezon City, Philippines.

The effective date of this policy is March 30, 2023. It replaces all prior privacy policies issued by Francia Travel & Tours. 

We reserve the right to change our policy at any time. Revisions of this policy will be posted on our Francia Travel & Tours website www.franciatraveltours.com visitors to this Travel Website should review our policies from time to time to stay abreast of changes.